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Automate email notifications

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I am using puppet Enterprise and developed a puppet module to do code deployment. But some pre and post deployment steps not automated. Use case1: I have server scheduling a 1hr downtime activity before 2 weeks. So my tool should send notification email 3 times i.e 1 week before activity, 1 day before activity and 1 hr before activity to users. At present i am sending manual notification emails is it possible to automate with puppet ? Use Case2: For the same activity i have to open a ticket before activity starts and close ticket after activity. My ticketing tool supports REST API. Is it possible to automate this with puppet like opening and closing tickers by calling REST Api ?

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