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how to get trace logging

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Hi, I've followed the instructions at https://docs.puppet.com/pe/latest/trouble_windows.html to get logging, add --debug --trace --logtofile to the sc start puppet command. But I still down get any detailed logging. The problem is the puppet service is kicking off the periodic ruby process but it doesn't appear to do anything, the lastpuppetrun doesn't get updated, puppet master doesn't get notified. This is all we get: 2017-04-11 19:18:25 +0000 Puppet (debug): Using 'C:/Program Files/Puppet Labs/Puppet/bin/puppet.bat' 2017-04-11 19:18:28 +0000 Puppet (notice): Service started 2017-04-11 19:18:39 +0000 Puppet (err): Failed to determine runinterval, defaulting to 1800 seconds 2017-04-11 19:18:42 +0000 Puppet (notice): Executing agent with arguments: --debug --trace 2017-04-11 19:18:45 +0000 Puppet (debug): Process created: 19852 2017-04-11 19:18:48 +0000 Puppet (debug): Service worker thread waiting for 1800 seconds 2017-04-11 19:48:53 +0000 Puppet (debug): Service worker thread woken up 2017-04-11 19:49:03 +0000 Puppet (err): Failed to determine runinterval, defaulting to 1800 seconds 2017-04-11 19:49:06 +0000 Puppet (notice): Executing agent with arguments: --debug --trace 2017-04-11 19:49:10 +0000 Puppet (debug): Process created: 16752 2017-04-11 19:49:13 +0000 Puppet (debug): Service worker thread waiting for 1800 seconds

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